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Q01

What are the SSIDs for the Taipei Free wireless network service?

The indoor/outdoor hotspot SSIDs for the Taipei Free wireless network service are "TPE-Free" and "TPE-Free(5G)".
Q02

What are the service areas for Taipei Free? How do I search for hotspots?

Service Area: Primarily public areas in Taipei City (private venues excluded) Taipei City Hall, 12 district administration centers, city libraries & branches, Taipei City Hospital & branches, Taipei MRT stations, and Metro malls.
Q03

What are the service hours for Taipei Free?

Taipei free provides unlimited free network service all-year around in outdoor public areas, while the service hours for indoor public areas correspond to business hours of the indoor area.
Q04

Who can use Taipei Free?

Taipei Free service is applicable to all and is not limited to Taipei citizens; whether you are a citizen of Taipei, a tourist in Taipei, from out of the country, or here on business trips, even foreign guests, the service is free and applicable to all with notebooks, pads, smart phones, or mobile devices within the wireless network coverage. Foreign passengers can also apply for an account at the airport or visitor centers to take advantage of this service.
Q05

How do foreign visitors apply for the Taipei Free service?

Please visit iTaiwan website (https://itaiwan.gov.tw/en/faq.php#foreigner) to apply iTaiwan account, and log in via iTaiwan account. For more information, please call: iTaiwan service number 0800-081-051
Q06

How do I troubleshoot problems regarding Taipei Free?

If you have problems while using Taipei Free, please contact our 24-hour free customer service line 0800-080-382 or (02)8979-6240. Our service personnel will handle the following issues for you:
1.Account inquiries
2.Hotspot search
3.Taipei Free official website information
4.Network signal barriers and connection issues
Q07

Can a Taipei Free account be usable at other government agency hotspots for free wireless internet access?

Taipei Free has established a two-way account roaming mechanism with iTaiwan. Users having any of these mentioned accounts can free internet access at nation-wide's "iTaiwan", and Taipei City's "Taipei Free" hotspots.
Q08

If I encounter problems when using a Taipei Free account at iTaiwan hotspot, which agency should I contact?

Please call iTaiwan 0800-081-051.
Q09

How do I apply for Taipei Free services?

When using our service for the first time, for information security reasons, an account must be registered. An account can be registered online on the Taipei Free website (https://wifi.taipei). After providing a cellphone number, the system will send an authentication code via SMS (All system SMS from Taipei Free are free, and do not charge). Upon entering the authentication code into the space provided on the website and completing the registration procedure, search for our SSID "TPE-Free" or "TPE-Free(5G)" in applicable service areas, and then connect to the service to enjoy free internet service.
Q10

How do use Taipei Free services after an account is registered?

Please enable the Wi-Fi function on your phone or notebook, search for the SSID "TPE-Free" or "TPE-Free(5G)" and confirm to connect to TPE-Free. When opening the browser, it will automatically go to a login page. Please enter your cell number and password, and then click "Login" to enjoy the free internet service.
Q11

What if the authentication code or SMS is not received?

It is recommended to contact the customer service of your mobile carrier, and check if the SMS has ad-blocking functions. Please disable such functions to ensure our SMS is properly delivered.
Q12

What if I forgot my password?

Please visit the Taipei Free website, go to "Account Management" > click "Forgot Password" > enter your account name (cellphone number). The password will be sent to your cellphone via SMS.
Q13

How to change the password?

You can use the “Account Management” of Taipei Free official website> click “Change Password” and change the password according to the operation procedure. If you still have problems, please call customer service.
Q14

Why can’t I access the net after being connected to TPE-Free?

Clear browser histories and cookies. Reopen the browser again.

Please note: You must login to connect to the internet with http page. If the initial page you load is an https page with encrypted protocols, such as https://www.google.com.tw, our system will not be able to direct your browser to the login authentication page.

To be automatically transferred to the Taipei Free login authentication page, please enter your account number and password on the login authentication page. After logging in, you can use the Taipei Free service.
Q15

Can I use Taipei Free services both on my phone and notebook?

The Taipei Free service mechanism only accommodates one internet device to be logged in. If a second device is connected, the previous connection will be disconnected. Therefore, please do not connect with more than one device to prevent disconnections.
Q16

Why am I disconnected not long after I connect to Taipei Free, and have to reconnect again?

The Wi-Fi signal used by Taipei Free has a smaller area of coverage. Disconnection would occur if you move out of the reception range of the signal. Please stay within the optimal coverage area in a fixed position while using Taipei Free services.
Q17

Is there a limit time on using the internet with Taipei Free?

For overall network system and improving bandwidth resource distribution, Taipei Free services conforms to wireless network system regulations adopted by current government agencies and private businesses. If there is no network activity from the device for 15 minutes, the system will automatically let the user out to avoid occupying public bandwidth for a prolonged duration of time, in respect for the rights of other users. If you require internet services after being logged out, you can reconnect to the hotspot and login again.
Q18

I have applied for mobile internet plans on my smartphone; what should I pay attention to when using Taipei Free services?

Taipei Free services are free of charge. If you have automatic connect functions enabled on your phone, using Taipei Free services on your smartphone in public areas may cause your phone to automatically switch to 4G or other charged commercial wireless bandwidth services. We recommend to switch off 4G network functions before using Taipei Free services. After using Taipei Free services, manually close your internet browser and Wi-Fi functions to avoid additional charges.
Q19

Why are some websites blocked from browsing?

Taipei Free is a free public Wi-Fi internet service provided by the Taipei City Government in public area. It complies with the safety and security mechanism of the public network of the existing government agencies. We blocked websites with restricted contents (ex. pornography, violence, etc.) for children and young people. We apologize for any inconvenience caused.