Q01
- What are the SSIDs for the Taipei Free wireless network service?
- The indoor/outdoor hotspot SSID for the Taipei Free wireless network service is "TPE-Free".
Q02
- What are the service areas for Taipei Free? How do I search for hotspots?
- Service Area: Primarily public areas in Taipei City (private venues excluded) Taipei City
Hall, 12 district administration centers, city libraries & branches, Taipei City Hospital &
branches, Taipei MRT stations, and Metro malls.
Q03
- What are the service hours for Taipei Free?
- Taipei free provides unlimited free network service all-year around in outdoor public areas,
while the service hours for indoor public areas correspond to business hours of the indoor
area.
Q04
- Who can use Taipei Free?
- Taipei Free service is applicable to all and is not limited to Taipei citizens; whether you
are a citizen of Taipei, a tourist in Taipei, from out of the country, or here on business
trips, even foreign guests, the service is free and applicable to all with notebooks, pads,
smart phones, or mobile devices within the wireless network coverage. Foreign passengers can
also apply for an account at the airport or visitor centers to take advantage of this
service.
Q05
- How do I troubleshoot problems regarding Taipei Free?
- If you have problems while using Taipei Free, please contact our 24-hour free customer
service line 0809-031-081. Our service personnel will handle the following issues for you:
- Hotspot search
- Taipei Free official website information
- Network signal barriers and connection issues
Q06
- How do I apply for Taipei Free services?
- Account registration in advance is not necessary. Just search for our SSID "TPE-Free" in
applicable service areas, and then connect to the service, and agree to the disclaimer, then
enjoy free internet service.
Q07
- Why can’t I access the net after being connected to TPE-Free?
- If you are connecting to a https-encrypted protocol such as https://www.google.com.tw, maybe the system will not be able to transfer to the disclaimer page. Please connect to the http protocol. Need help? Call Local Toll Free Number: 0809-031-081。
Q08
- Why am I disconnected not long after I connect to Taipei Free, and have to reconnect again?
- The Wi-Fi signal used by Taipei Free has a smaller area of coverage. Disconnection would
occur if you move out of the reception range of the signal. Please stay within the optimal
coverage area in a fixed position while using Taipei Free services.
Q09
- Is there a limit time on using the internet with Taipei Free?
- For overall network system and improving bandwidth resource distribution, Taipei Free
services conforms to wireless network system regulations adopted by current government
agencies and private businesses. If continuous use for two hours, the system will automatically let the user out to
avoid occupying public bandwidth for a prolonged duration of time, in respect for the rights
of other users. If you require internet services after being logged out, you can reconnect
to the hotspot and login again.
Q10
- I have applied for mobile internet plans on my smartphone; what should I pay attention to
when using Taipei Free services?
- Taipei Free services are free of charge. If you have automatic connect functions enabled on
your phone, using Taipei Free services on your smartphone in public areas may cause your
phone to automatically switch to 4G/5G or other charged commercial wireless bandwidth services.
We recommend to switch off 4G/5G network functions before using Taipei Free services. After
using Taipei Free services, manually close your internet browser and Wi-Fi functions to
avoid additional charges.
Q11
- Why are some websites blocked from browsing?
- Taipei Free is a free public Wi-Fi internet service provided by the Taipei City Government
in public area. It complies with the safety and security mechanism of the public network of
the existing government agencies. We blocked websites with restricted contents (ex.
pornography, violence, etc.) for children and young people. We apologize for any
inconvenience caused.
- If the webpage you browse contains inappropriate content, you can report it to the ECPAT Taiwan web547 online. Reporting hotline: 02-25621233
Q12
- To ensure you have the best experience when using the TPE-Free service, it is recommended to use the following system versions and hardware specifications.
-
| Equipment model |
Recommended OS version |
Recommended Wireless Specifications |
| Apple iPhone |
Apple iOS15 or higher |
Wi-Fi 5 (802.11ac) or higher Support MIMO technology |
| Apple iPad |
Apple iPadOS 15 or higher |
Wi-Fi 5 (802.11ac) or higher Support MIMO technology |
| Apple Mac |
Apple macOS 12 or higher |
Wi-Fi 5 (802.11ac) or higher Support MIMO technology |
| Android Phone / Pad |
Android 12 or higher |
Wi-Fi 5 (802.11ac) or higher Support MIMO technology |
| Windows Laptop |
Windows 10 21H2 or higher |
Wi-Fi 5 (802.11ac) or higher Support MIMO technology |